Due to constantly changing restrictions we require all guests requesting a credit to fill out the below. Please make sure you attach your proof of residence to be eligible for a credit. We will endeavour to reply within 2 business days.
In line with the current public health orders, we will be issuing travel credits to anyone in a lockdown/border closure affected area:
- Greater Sydney
- Central Coast
- Anywhere out of state with border closures
If you match the above criteria you must fill out the credit request form here at least 24 hours before your accommodation check in time. If you have not submitted your request by then, we will consider you to be travelling and your booking will be non-refundable.
If you are not able to provide proof that you live or work within the noted areas or you ommit this proof on your credit request form, you will not be issued a credit.
Ozsnow is commited to providing the best possible snow experience to as many people as possible and to do this we have ensured that we align our COVID-19 policies with the current government policies in place. We are not able to work on a case to case basis so unfortunately if you do not meet the above criteria and have decided not to travel, standard cancellation policies will apply. Should this change we will update our policy however until then we are not able to make any comment on trips outside of the government restrictions.